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Exam Code: BCP-421
Exam Name: Maintaining a BlackBerry Enterprise Server v5.0 in an IBM Lotus Domino Environment
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BCP-421 Exam Cram Total Q&A: 99 Questions and Answers
Last Update: 2014-06-30

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Exam Code: BCP-220
Exam Name: supporting BlackBerry Devices BlackBerry Interent Service
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BCP-220 Test Questions Total Q&A: 128 Questions and Answers
Last Update: 2014-06-30

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NO.1 BlackBerry Desktop Manager shows the BlackBerry device as Connected and then quickly shows it as
Disconnected when connecting using Bluetooth. Which of the following would cause this issue to occur?
(Choose one.)
A. An anti-virus program is blocking the Bluetooth connection to BlackBerry Desktop Manager
B. The Bluetooth software has not been installed on the BlackBerry device
C. Improper Bluetooth drivers are installed on the desktop computer
D. BlackBerry Desktop Manager has not been installed correctly
E. The Bluetooth hardware that is installed on the computer is unsupported
Answer: A

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NO.2 A BlackBerry device user is unable to successfully add a contact to the BlackBerry Messenger list.
The contact is also a BlackBerry device user. The contact is stuck in the Pending state. Which of the
following would cause this problem to occur? (Choose one.)
A. The BlackBerry device is not provisioned for BlackBerry Instant Messaging
B. The contact has not accepted the invitation on the BlackBerry device
C. The user is attempting to add the contact by email address, which is unsupported
D. Peer-to-Peer encryption has been set on the BlackBerry device, blocking the contact from being added
E. The user does not have the BlackBerry Internet Browsing Service service book
Answer: B

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NO.3 Email messages deleted from a BlackBerry device are not being removed from the BlackBerry device
user's email application for an integrated IMAP email account. Which of the following might cause this to
happen? (Choose one.)
A. The user's email application was configured to access the messaging server using POP settings
B. Wireless message reconciliation is not supported for integrated IMAP email accounts
C. The user has disabled wireless email reconciliation in the BlackBerry Internet Service account
D. The user has not enabled email reconciliation in BlackBerry Desktop Manager
E. The BlackBerry device is provisioned for BlackBerry Enterprise Server service on the wireless data
network
Answer: A

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NO.4 When are you required to use the advanced integration feature of the BlackBerry Internet Service?
(Choose one.)
A. When integrating a third-party email account that requires a proxy server
B. When integrating a BlackBerry Internet Service account that has a password specified
C. When integrating a Microsoft Outlook Web Access email account that has an Internet Security and
Acceleration Server
D. When integrating a third-party email account that requires a user name not found in the email address
E. When integrating a Yahoo! email account in order to receive instant email message notifications
Answer: D

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NO.5 Which final step must be performed by BlackBerry device users after migrating from an Automatic
Login account to a Classic Mode account before they can receive new email messages? (Choose one.)
A. Create a new password for the BlackBerry Internet Service account
B. Send service books to the BlackBerry device
C. Perform a hard reset and re-register the BlackBerry device on the wireless network
D. Accept the End User Licensing Agreement after logging into the BlackBerry Internet Service web site
E. Re-validate any BlackBerry device hosted email addresses and third-party email integrations
Answer: E

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NO.6 A BlackBerry device user has three integrated email accounts with the BlackBerry Internet Service:
Yahoo!, Gmail, and an integrated POP email account. Email messages arrive on the BlackBerry device
almost immediately after being received by the Yahoo! and Gmail email accounts. With the integrated
POP email account, it can take up to 15 minutes from the time the email message arrives in the mailbox
until it arrives on the BlackBerry device. What might cause this issue? (Choose one.)
A. Integrated POP email accounts are polled at 15 minute intervals by the BlackBerry Internet Service
B. The user's BlackBerry device is provisioned for BlackBerry Enterprise Plus Service
C. The Instant Polls feature is disabled for this specific POP email account on the BlackBerry Internet
Service account
D. The BlackBerry device does not have sufficient wireless coverage
E. The user's email messages are being sorted to a .pst folder by the desktop email application
Answer: D

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NO.7 Which of the following might prevent BlackBerry device users from installing Google Maps on their
BlackBerry devices.? (Choose one.)
A. The BlackBerry device memory is full
B. It is an unsupported application
C. The BlackBerry device is not provisioned for BlackBerry Enterprise Plus services
D. The users do not have BlackBerry Internet Service accounts
E. A BlackBerry Internet Service policy is blocking the application
Answer: A

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NO.8 How many email accounts can be added to a BlackBerry Internet Service account? (Choose one.)
A. Ten third-party email accounts and one BlackBerry email address
B. Nine third-party email accounts and one BlackBerry email address
C. Up to ten email accounts with any combination of BlackBerry email addresses and third-party email
accounts
D. No limit on third-party email accounts and one BlackBerry email address
E. Up to eleven email accounts with any combination of BlackBerry email addresses and third-party email
accounts
Answer: A

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