We are aware that the IT industry is a new industry. It is one of the chain to drive economic development. So its status can not be ignored. IT certification is one of the means of competition in the IT industry. Passed the certification exam you will get to a good rise. But pass the exam is not easy. It is recommended that using training tool to prepare for the exam. If you want to choose this certification training resources, Pass4Test's Cisco 642-165 exam training materials will be the best choice. The success rate is 100%, and can ensure you pass the exam.
Pass4Test is a website specifically provide the certification exam information sources for IT professionals. Through many reflects from people who have purchase Pass4Test's products, Pass4Test is proved to be the best website to provide the source of information about certification exam. The product of Pass4Test is a very reliable training tool for you. The answers of the exam exercises provided by Pass4Test is very accurate. Our Pass4Test's senior experts are continuing to enhance the quality of our training materials.
To help you prepare for 642-165 examination certification, we provide you with a sound knowledge and experience. The questions designed by Pass4Test can help you easily pass the exam. The Pass4Test Cisco 642-165 practice including 642-165 exam questions and answers, 642-165 test, 642-165 books, 642-165 study guide.
The exam materiala of the Pass4Test Cisco 642-165 is specifically designed for candicates. It is a professional exam materials that the IT elite team specially tailored for you. Passed the exam certification in the IT industry will be reflected in international value. There are many dumps and training materials providers that would guarantee you pass the Cisco 642-165 exam. Pass4Test speak with the facts, the moment when the miracle occurs can prove every word we said.
Exam Code: 642-165
Exam Name: Cisco (Unified Communications Contact Center Express Implementation(UCCX))
One year free update, No help, Full refund!
Total Q&A: 186 Questions and Answers
Last Update: 2013-09-11
Pass4Test Cisco 642-165 exam training materials praised by the majority of candidates is not a recent thing. This shows Pass4Test Cisco 642-165 exam training materials can indeed help the candidates to pass the exam. Compared to other questions providers, Pass4Test Cisco 642-165 exam training materials have been far ahead. uestions broad consumer recognition and reputation, it has gained a public praise. If you want to participate in the Cisco 642-165 exam, quickly into Pass4Test website, I believe you will get what you want. If you miss you will regret, if you want to become a professional IT expert, then quickly add it to cart.
The site of Pass4Test is well-known on a global scale. Because the training materials it provides to the IT industry have no-limited applicability. This is the achievement made by IT experts in Pass4Test after a long period of time. They used their knowledge and experience as well as the ever-changing IT industry to produce the material. The effect of Pass4Test's Cisco 642-165 exam training materials is reflected particularly good by the use of the many candidates. If you participate in the IT exam, you should not hesitate to choose Pass4Test's Cisco 642-165 exam training materials. After you use, you will know that it is really good.
Having a Cisco 642-165 certification can enhance your employment prospects,and then you can have a lot of good jobs. Pass4Test is a website very suitable to candidates who participate in the Cisco certification 642-165 exam. Pass4Test can not only provide all the information related to the Cisco certification 642-165 exam for the candidates, but also provide a good learning opportunity for them. Pass4Test be able to help you pass Cisco certification 642-165 exam successfully.
642-165 Free Demo Download: http://www.pass4test.com/642-165.html
NO.1 with which product is cisco unified CCX integrated in order to allow an agent to chat with an SME using
CAD?
A. cisco unified presence
B. IP phone messenger
C. webex connect
D. microsoft office communicator
Answer: A
Cisco 642-165 braindump 642-165 642-165
NO.2 in a cisco unified contact center experss deployment with cisco unified communications manager
express.which feature is able on the cisco agent desktop?
A. recording
B. monitoring
C. embedded browser
D. call-control buttons
Answer: C
Cisco exam simulations 642-165 questions 642-165 certification training 642-165 braindump
NO.3 How do you remove a phantom call (sometimes also referred to as ghost call) that is stuck in queue in
the CSQ real-time report?
A. log out all agents
B. restart the browser-based real-time reporting client
C. select the phantom call from the list of waiting contacts and select clear contact from the tools menu
D. reset the real-time reports
Answer: C
Cisco dumps 642-165 demo 642-165 braindump 642-165 642-165
NO.4 Which step can be used to trap runtime script errors and recover gracefully?
A. set
B. call subflow
C. on exception goto
D. get reporting statistic
Answer: C
Cisco 642-165 test 642-165 original questions 642-165
NO.5 Which configurationg enables a cisco unified contact center express server to fail over to a secondary
cisco unified communications manager server when the primary server fails?
A. no special configuration is needed
B. configure LDAP with a secondary phone
C. configure a second cisco unified communications manager telephone user with an alternate range of
CTI ports
D. configure the telephone provide with a primary and secondary cisco unified communications manager
IP address
Answer: D
Cisco test 642-165 642-165 pdf 642-165 test answers 642-165 certification
NO.6 what should you set the client configuration to when configuring the ODBC data source for the
database subsystem?
A. TCP/IP
B. multiprotocol
C. named pipes
D. nwlink IPX/SPX
Answer: A
Cisco 642-165 642-165 answers real questions 642-165 642-165 642-165
NO.7 which two are possible root causes for the application subsystem going into partial service
status?( choose two)
A. cisco unified communications manager telephone provider problen
B. CTI route point problem
C. CTI port group problem
D. script problem
E. system deadlock problem
Answer: D, E
Cisco 642-165 642-165 642-165 questions 642-165 pdf
NO.8 Which three tasks can an agent perform using email?
A. save the response as draft
B. send the response to supervisor
C. transfer the amail to another CSQ
D. transfer the email to another agent
E. delete the email
F. mark the email as junk
Answer: A, C, D
Cisco 642-165 exam simulations 642-165 642-165 642-165 questions
NO.9 Which three tasks can an agent perform on the cisco agent desktop?
A. chat with an SME
B. send an email to an SME
C. send enterprise data to an SME
D. transter a call to an SME
E. see the ACD state of an SME
Answer: A, C, D
Cisco 642-165 642-165 exam 642-165 certification
NO.10 What is the maximux number of concurrent emails an agent can have ?
A. 1 email
B. 2 emails
C. 5 email s
D. 10 emails
Answer: C
Cisco test 642-165 practice test 642-165 braindump 642-165 exam dumps
NO.11 A preview outbound dialer uses which source and destination resources?
A. a CTI port to the custormer
B. the ACD line of the agent to the customer
C. the personal line of the agent to the customer
D. a CTI port the agent then redirected to the customer
Answer: D
Cisco exam simulations 642-165 642-165 exam 642-165 exam 642-165 642-165 demo
NO.12 Which interface do the cisco unified communications manager and cisco unified CCX use for call
control?
A . AXL
B. HTTP
C. LDAP
D. JTAPI
Answer: D
Cisco 642-165 642-165 642-165
NO.13 Presence integration is a Cisco unified CCX teature available in which of these packages?
A. premium, enhanced,and standard
B. premium only
C. premium with high availability only
D. premium and enhanced\
Answer: A
Cisco 642-165 642-165 certification training
NO.14 which two features are added when upgrading from cisco unified CCX standars to enhanced?
A. agent routing
B. historical reporting
C. conditional routing
D. priority queuing
Answer: A, D
Cisco 642-165 642-165 braindump 642-165
NO.15 which three cisco unified contact center express application administration tasks may be performed by
a supervisor who does not adminstrative privilege?(choose three)
A. delete a resource group
B. remove a skill from a CSQ
C. enable autormatic work on a CSQ
D. modify the skill competence level of an agent
E. create a resource
F. delete a skill
Answer: B, C, D
Cisco 642-165 exam prep 642-165 demo 642-165 test
NO.16 Which step would you use to get information about the numbet of contacts currently in queue?
A. get contact info
B. get session info
C. get call contact info
D. get reporting statistics
Answer: D
Cisco 642-165 642-165 exam prep 642-165
NO.17 If you have not configured the database subsystem,what is the status of the database subsystem on the
control center page of appadmin?
A. partial service
B. out of service
C. shutdown
D. not configured
Answer: B
Cisco exam 642-165 642-165 dumps torrent 642-165 642-165
NO.18 select a statement about the Call subflow step that is not ture
A. a subflow can access all vanables in the calling script
B. when the call subflow step exrcutes,you can transfer values of vanables from the calling flow to the
subflow
C. after the call subflow step exrcutes, you can transfer values of vanables from the subflow to the calling
flow
D. the same subflow can be invoked from different scripts
Answer: A
Cisco 642-165 642-165 642-165 dumps torrent
NO.19 Which three tasks are supported by the cisco supervisor desktop.?
A. push a web page to an agent s cisco agent desktop
B. chat with an agent
C. log in an agent
D. change an agent s state to ready
E. send an email to an agent
Answer: A, B, D
Cisco demo 642-165 pdf 642-165 642-165
NO.20 Which type of information is available from the cisco unified contact center express control center?
A. database repliccation status
B. systerm parameters configuration
C. date and time of most recent failure
D. cisco unified communications manager cluster status
Answer: C
Cisco braindump 642-165 642-165 questions 642-165
Pass4Test offer the latest MB7-701 exam material and high-quality CUR-009 pdf questions & answers. Our 642-980 VCE testing engine and 70-462 study guide can help you pass the real exam. High-quality JN0-533 dumps training materials can 100% guarantee you pass the exam faster and easier. Pass the exam to obtain certification is so simple.
Article Link: http://www.pass4test.com/642-165.html
没有评论:
发表评论