EX0-002 Test Questions, EX0-005 Real Exams, EX0-001 Exam Prep

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Exam Code: EX0-002
Exam Name: PRINCE2 Foundation - Exam
One year free update, No help, Full refund!
EX0-002 Exam Prep Total Q&A: 145 Questions and Answers
Last Update: 2014-10-19

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Exam Code: EX0-005
Exam Name: Management of Portfolio® Foundation
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EX0-005 Study Guide Total Q&A: 100 Questions and Answers
Last Update: 2014-10-19

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Exam Code: EX0-001
Exam Name: ITIL Foundation (syllabus 2011)
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EX0-001 Bootcamp Total Q&A: 424 Questions and Answers
Last Update: 2014-10-19

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NO.1 What would you call the groups of people who have an interest in the activities, targets,
resources and deliverables from service management?
A. Employers
B. Stakeholders
C. Regulators
D. Accreditors
Answer: B

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NO.2 What is the name of the group that should review changes that must be implemented faster
than the normal change process?
A. Technical management
B. Emergency change advisory board
C. Urgent change board
D. Urgent change authority
Answer: B

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NO.3 Which process is responsible for recording the current details, status, interfaces and
dependencies of all services that are being run or being prepared to run in the live environment?
A. Service level management
B. Service catalogue management
C. Demand management
D. Service transition
Answer: B

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NO.4 Which two processes will contribute MOST to enabling effective problem detection?
A. Incident and financial management
B. Change and release and deployment management
C. Incident and event management
D. Knowledge and service level management
Answer: C

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NO.5 A process owner has been identified with an "I" in a RACI matrix. Which one of the following
would be expected of them?
A. Be accountable for the outcome of an activity
B. Perform an activity
C. Be kept up-to-date on the progress of an activity
D. Manage an activity
Answer: C

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NO.6 Which of the following should be documented in an incident model?
1.Details of the service level agreement (SLA) pertaining to the incident
2.Chronological order of steps to resolve the incident
A. 1 only
B. 2 only
C. Both of the above
D. Neither of the above
Answer: B

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NO.7 What is the result of carrying out an activity, following a process or delivering an IT service
known as?
A. Outcome
B. Incident
C. Change
D. Problem
Answer: A

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NO.8 Which one of the following do technology metrics measure?
A. Components
B. Processes
C. The end-to-end service
D. Customer satisfaction
Answer: A

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