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Exam Code: HP0-M28Exam Name: Implementing HP Asset Manager Software
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HP0-M28 Study Guide Total Q&A: 83 Questions and Answers
Last Update: 2014-07-06
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Exam Code: Hp2-E24Exam Name: HP Service Sales Profession
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Hp2-E24 Exam Prep Total Q&A: 78 Questions and Answers
Last Update: 2014-07-06
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NO.1 Travel Next Business Day response HP Care Pack service provides mobiles computer users
with a support solution for HP Notebook products. Where can it be claimed?
A. in listed countries across all regions
B. in the country where the notebook was purchased
C. in EMEA
D. in the region where the notebook was purchased
Answer: A
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NO.2 Your customer owns HP ProCurve Network Management software. How long are maintenance
releases available at no additional cost?
A. for as long as the customer owns the product
B. for one year, starting at the date of the purchase
C. for a period of 90 days
D. until the next version is released
Answer: A
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NO.3 Which value do HP services provide to the customers in addition to the warranty?
A. increased product reliability
B. advanced ormore timely response
C. free phone access numbers
D. 4-hour call-to-repair commitment
Answer: B
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NO.4 Which service provides the most complete range of deliverables?
A. 6-hour Call-to-Repair
B. 4-hour 24¡Á7
C. Proactive 24
D. Next Business Day on-site
Answer: C
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NO.5 Why is it more effective to purchase an HP Care Pack support service than to purchase extra
printers in case of failure? (Select two.)
A. It reduces uncontrolled internal cost for logistic, installation, follow-up.
B. New printers imply new settings for the users.
C. Internal batteries may discharge while on shelf.
D. A printer should be installed only by an HP certified service technician.
E. HP printers cannot be moved once they are operational.
Answer: A,D
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NO.6 Which HP service is classified as reactive?
A. Data Center Service
B. Support Plus 24
C. Education Service
D. Critical Service
Answer: B
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NO.7 Which approximate fraction of all customer helpdesk calls relates to commercial printers?
A. more than 75%
B. up to 50%
C. less than 10%
D. between 10% and 20%
Answer: D
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NO.8 Which services should be quoted by default with each storge platform that does not include
bundled sercices? (Select two.)
A. 1-year HP Care Pack
B. HP Proactive Service
C. HP Installation and Startup Service
D. 3-year HP Care pack
Answer: C,D
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